At rm1asia, your privacy is not merely a legal obligation — it is a core value. We understand how important the security of personal information is in today's digital age, especially when it involves your financial account and online activity.
Six core principles that underpin how we manage and protect the personal data of all Malaysian players
This Privacy Policy ("Policy") is published by rm1asia and applies to all users who access or use the rm1asia platform, including the website, mobile application (if available), and all related services.
Rm1asia is committed to protecting the privacy of all our members and visitors in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia and any other applicable laws or regulations in force. We understand that your trust in us depends greatly on how we handle your personal information.
By using the rm1asia platform, registering an account, making a deposit via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, or simply browsing our website, you are deemed to have read and agreed to this Privacy Policy.
This Privacy Policy should be read together with Terms & Conditions rm1asia. Both documents together constitute the entire agreement between you and rm1asia regarding your use of our platform.
Rm1asia collects various types of information depending on how you interact with our platform. Below is a breakdown of the data categories we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Identity Data | Full name, identity card number (MyKad), date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Phone number, email address, Malaysian residential address | Communications, account notifications, OTP verification |
| Financial Data | Bank account details, e-wallet numbers (TNG, GrabPay, Boost) | Processing deposits, withdrawals, and payment verification |
| Technical Data | IP address, browser type, operating system, device ID | Security, fraud detection, platform optimisation |
| Betting Data | Betting history, game types, wager amounts | Responsible gambling compliance, service improvement |
| Behavioural Data | Pages visited, clicks, session duration, game preferences | Enhanced user experience, relevant recommendations |
Rm1asia not collect the following information unless required by law:
Personal data collected by rm1asia is used solely for the following legitimate and stated purposes:
Rm1asia may use your information to send relevant promotional materials. You may withdraw this consent at any time by contacting our support team or through your account settings.
Rm1asia does not sell, rent, or trade your personal data to any third party. However, there are limited circumstances in which we may need to share your information:
Rm1asia works with selected service providers who assist us in operating the platform, including:
All these service providers are bound by strict confidentiality agreements and are only permitted to process your data in accordance with rm1asia's instructions.
Rm1asia may disclose your personal information when required by Malaysian law, court order, or a legitimate request from a law enforcement agency. In such cases, we will notify you where legally permitted to do so.
Rm1asia will never sell your personal data to data brokers, advertising companies, or any commercial third party. This is an unwavering promise to every rm1asia member.
The security of your personal data is rm1asia's top priority. We implement multiple layers of technical and organisational safeguards to protect your information from unauthorised access, disclosure, alteration, or destruction:
While we take all reasonable precautions, no system is 100% immune to threats. You also play an important role in keeping your account secure — do not share your password and ensure your devices are protected.
Rm1asia uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you visit our website.
| Cookie Type | Description | Status |
|---|---|---|
| Essential Cookies | Required for core platform functions such as login, game sessions, and security. Cannot be disabled. | |
| Performance Cookies | Helps us understand how users interact with the platform for continuous improvement. Data is collected anonymously. | |
| Preference Cookies | Saves your preferences such as language, favourite tables, and display settings for a more personalised experience. | |
| Marketing Cookies | Used to display relevant rm1asia promotions. Activated only with your consent. |
You can control and manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of the rm1asia platform.
Rm1asia retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by Malaysian law.
You may request the deletion of your personal data at any time by contacting the rm1asia support team. However, we may be unable to fulfil a deletion request in full where there is a legal obligation to retain the relevant data.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data processed by rm1asia:
To exercise any of the rights above, please contact the rm1asia support team via live chat or email us at privacy@rm1asia.app. We will process your request within 30 days.
The rm1asia platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.
If we discover that personal data of a minor has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. If you suspect that your child has registered on rm1asia, please contact us immediately.
Parents and guardians are responsible for ensuring that children in their care do not access online betting platforms. rm1asia encourages the use of parental control software on devices shared with children.
The rm1asia platform may contain links or integrations with third-party services, including game providers (Evolution Gaming, Pragmatic Play, and others) and payment gateways (Touch 'n Go eWallet, GrabPay, FPX, and others).
The rm1asia Privacy Policy applies solely to our own platform. rm1asia is not responsible for the privacy practices or content of third-party websites or services. We encourage you to read the privacy policy of each third-party service you use.
When you use a payment gateway such as Maybank2u or CIMB Clicks via FPX, those transactions are governed by the respective bank's privacy policy. rm1asia does not store your full banking credentials.
Rm1asia reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, Malaysian legal requirements, or technological developments. All amendments will be published on this page with a clearly indicated update date.
For material or significant amendments, rm1asia will provide advance notice via email or in-platform notification at least 14 days before the amendment takes effect. For non-material changes, these may take effect immediately upon publication.
Continued use of the rm1asia platform after the effective date of any amendment will be considered acceptance of the revised Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
Rm1asia has appointed a Data Protection Officer to ensure compliance with Malaysia's PDPA 2010 and to handle all privacy-related enquiries with due diligence.
For any enquiries, concerns, or requests relating to this Privacy Policy or your personal data, please contact us via:
We are committed to responding to all privacy-related enquiries within 5 business days. For more complex cases, we will notify you within that period with an estimated resolution timeline.
If you are dissatisfied with how rm1asia handles your personal data, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications.
Rm1asia takes your privacy seriously and operates in full compliance with Malaysia's PDPA 2010. Register a free account today and enjoy a safe, fair, and enjoyable betting experience alongside more than 500,000 Malaysian members.